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Frequently Asked Questions

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Frequently Asked Questions

TurboCAD Africa is dedicated to providing customers with a superior level of service. Below are answers to frequently asked questions regarding

installation and activation, online orders and downloads.

Technical Frequently Asked Questions

TurboCAD 2D XYZ Axis: 2D lines becoming skew

1. Your lines become skew (see figure below) most probably due to holding down the mouse wheel and simultaneously moving the mouse.

2. To rectify the problem:
2.1. Right click anywhere in model space to call up the standard view toolbar (refer to the figure below).
2.2. In the second row select the world plan icon (the first icon on the left of the row of icons, the red circle indicate the world plan icon).

3. Your lines should now be horizontal or vertical as originally planned.

Scaling a drawing from a JPEG or PNG image into TurboCAD

How Do I Reset My Settings To Default?

How Do I Change Between User Interfaces?

How Do I Manage Viewports?

How Do I Switch AutoCAD Work Alike Off?

Download Information

Where should I save the download file?

You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

How do I download my purchase?

What will happen when I download?

What should I do after I download?

I finished downloading my purchase. Where was the file saved?

How can I re-download software that I have already purchased?

What is the Extended Download Service?

How do I get a physical version of my downloaded product?

How do I get my serial number or unlock code?

What do I do if my serial number or unlock code is not working?

Website Troubleshooting

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

How do I set up my browser to accept cookies?

Software asks for activation every time I launch?

More Questions?

Contact Us

  • 298 Stokkiesdraai Street, Erasmusrand, Pretoria, 0165
  • Phone: +27 (0)86 100 1277

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