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Frequently Asked Questions

Home TurboCAD Support Centre Frequently Asked Questions

Frequently Asked Questions

TurboCAD Africa is dedicated to providing customers with a superior level of service. Below are answers to frequently asked questions regarding

online orders to assist you.

Download Information

Where should I save the download file?

You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

How do I download my purchase?

You can download by either clicking the opening your PDF download  in your email order or directly in your customer account Account Login. TurboCAD Africa also offer a download centre where all TurboCAD & TurboFloorPlan files are hosted. In your account, enter your credentials in order to log in, and then click on “Software” where you will find the list of all your orders. By clicking on the Download button you will be able to download your purchase. It will ask you to Save Target As in Microsoft® Internet®Explorer® or Save Link As in Mozilla® Firefox® and Google® Chrome®. Do not rename the download file as this can cause installation problems.

Download Centre

What will happen when I download?

Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?

When the download finishes, you should go to the location where you saved the file and double-click on it to begin the installation.

I finished downloading my purchase. Where was the file saved?

The file was saved in the default “Save As” location specified by your browser, or the location you selected in the “Save As” window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

How can I re-download software that I have already purchased?

You can re-download your software by clicking login into your account portal, then clicking “Downloads” to view the available downloads for purchased products. Click on the relevant download button to redownload your software.

What is the Extended Download Service?

Software problems are often caused by a system crash, computer virus or technical bugs. In case you didn’t create a backup of your hard disk, you risk losing the software you bought and installed. To avoid such a loss, you can protect your software easily with our Extended Download Service. By purchasing the Extended Download Service, you are able to re-download your software again for up to two years from the order date. When and how to reclaim the Extended Download Service? Use the Account Login to find your previous purchase in the “Order History And Details” section. You are now able to re-download your software.

How do I get a physical version of my downloaded product?

You may purchase a back up disc at the time of checkout. If you did not purchase it at check out, contact TurboCAD Training & Support on to purchase a back up disc.

How do I get my serial number or unlock code?

If your product requires a serial number or unlock code, you can find it in the Order Confirmation email that was sent to you when you submitted the order. Your order confirmation email will have a PDF document enclosed with the Activation & Serial keys to get started. TurboCAD Africa will thereafter provide you with the Activation & Serial keys to continue enjoying the full features of your purchased software.

What do I do if my serial number or unlock code is not working?

First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the Order Confirmation email that was sent when the order was submitted and completed.

Second, please note that serial numbers, registration numbers, unlock codes, and passwords are case-sensitive. Make sure you are entering your code in upper case characters. If you still have problems, contact TurboCAD Training & Support on

Website Troubleshooting

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

How do I set up my browser to accept cookies?

If you’re using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted. If you’re using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet Zone and click Custom Level. Scroll to the Cookies options and select Enable. If you’re using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

Software asks for activation every time I launch?

If activation is required every time you launch the software, then there may be a problem with registry virtualization. To get around this launch our software by right clicking the desktop icon then choosing run as administrator from the local menu that pops up. You will be required to activate one final time.

More Questions?

Our friendly support team is here to help! Please feel free to contact us if you need assistance with your online order.

+27 (0)86 100 1277

Contact Us

  • 298 Stokkiesdraai Street, Erasmusrand, Pretoria, 0165
  • Phone: +27 (0)86 100 1277

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