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Welcome to the TurboCAD Africa website The website provides information about the company, TurboCAD Africa. The website is owned by TurboCAD Training & Support, hosted by Heart ISP, and is located within the United Kingdom.

By accessing and using this website, you agree to be bound by the terms and conditions set out in this notice. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download, copy or distribute any of the content of this website.

1. Your use of the website

You agree that your use of this website is for lawful purposes only. You agree that you will not use this website for any unlawful purpose, including committing a criminal offence, gaining unauthorised access to other computer systems, or transmitting unlawful material.

2. General disclaimer

You agree to access and use this site entirely at your own risk. Please read the Exclusion of Liability clauses below.

3. Choice of law

This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute.

4. Accuracy of information

While every effort is made to ensure that the information provided on this website is current and accurate, you should not assume that this is always the case and should consult other sources before making any decision to act on this information.

5. Your privacy

We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.

6. Copyright and use of material

TurboCAD Africa retains copyright in the website and all current and future content displayed on the website which is not owned by third parties.

In terms of a limited licence, granted for general use, TurboCAD Africa grants the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the website for your personal, non-commercial and informational purposes only.

In addition, TurboCAD Africa grants you permission to copy and distribute information from the website for non-commercial purposes, provided that: (i) this information has not been sourced from third parties; (ii) you notify TurboCAD Africa of such use; and (iii) is acknowledged as the source by reference to the website address.

This website and its contents may not be reproduced, duplicated, copied, resold or otherwise used for any commercial purpose without the express prior written consent of TurboCAD Training & Support.

7. Your comments

We value feedback received from visitors to our site. However, you agree not to transmit any material that is unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments, and TurboCAD Africa is not liable to any third party for the content of your comments.

8. External links and advertising

Wherever this website provides links to other websites, this should not be construed as constituting any relationship or endorsement of the linked third party, and reliance on all information provided by the external link is done so at your own risk.

Wherever third party advertising or promotional material is displayed on this website, this should not be construed as TurboCAD Africa endorsing or creating any relationship between TurboCAD Africa and that third party. Reliance on any such material is entirely at your own risk.

9. Product Pricing & Availability (Digital & Physical Products)

Lead time is dependent on stock availability. Should we have stock available, orders placed and confirmed before 11AM will be dispatched the next day. Orders placed and confirmed after 11AM will be dispatched within 2 working days.

Should the product not be in stock please allow between 5 and 15 working days plus freight transit time. This will allow for manufacturing, packaging and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence TurboCAD ( will contact you via email and provide a revised shipping schedule.

It can happen that we cannot supply a product at a price or the price is incorrect as advertised on our website due to aspects out of our control such as rapid fluctuation in the Rand/Dollar exchange rate or incorrect loading. Should there be a problem with the advertised price or availability of a product as shown on our website, TurboCAD Africa ( is allowed to reject an order and refund any money already paid for this order.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this Site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this Website.

10. Linking

Any third party wishing to link to this website from their website must obtain permission from TurboCAD Africa and permission may be granted on terms and conditions agreed.

11. Exclusion of liability

You expressly agree that the use of this website is entirely at your own risk. The website and all its contents are provided on an “as is” basis, and TurboCAD Africa makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents of the website. TurboCAD Africa does not warrant that the website’s functions will be uninterrupted or error-free, or that the site or its server is free from viruses or other harmful components.

TurboCAD Africa, its owners, directors, employees, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by the user, which arises directly or indirectly from reliance of the website and/or its content.

TurboCAD Africa, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where TurboCAD Africa is expressly advised thereof.

You will indemnify TurboCAD Africa, its owners, directors, employees, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.

12. Software Trials

Our TurboCAD for Windows & Mac, FloorPlan and selected CAD Companions & Plugin software programs are available in the form of a 15-day free trial before you purchase. We provide free trial versions to let customers fully evaluate our software in accordance with their needs.

Customers should use the 15-day free trial period to make sure that the software meets their needs and requirements before purchasing a license. All our software is fully functional during the trial period.

During your trial period, our support staff will also be available to assist in installation, configuration and technical troubleshooting of our software. We strongly recommend that all new customers install and test trial versions of our software products prior to making a purchase.

13. Refund Policy

Once you purchase one of our software products you will receive a confirmation email as part of the order process, thereafter we will provide you with a serial key as soon as possible for the use of the relevant software. During this time, you will receive regular e-mails to advise you of the progress. Orders are confirmed once payment has been made and no refunds will be given.

A refund will be provided in the instance where you purchased a training course, and the training does not take place because we did not get enough trainees for the training course to proceed on the scheduled training date. In this instance you will be provided the option of joining another training course on a different training date.

TurboCAD Africa is not responsible for lost, delayed, or misdirected email, delays for downloading our software and/or data costs.

Acceptance of this Refund Policy
It is your responsibility to familiarise yourself with this refund policy included in our Terms & Conditions. By placing an order for any of our software on, you will need to tick the checkbox on the checkout page that you have read and accepted our Terms & Conditions and Refund Policy.

Please send any questions regarding our refund policy please contact us on the below details.

Contact details related to these terms and conditions.

Company registered name: TurboCAD Training & Support (Pty) Ltd.

20 Regency Dr, Route 21 Business Park, Centurion, 0178

Contact Number: 086 100 1277

Email Address:

Website URL: