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TurboCAD Support Centre

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Support Centre

Get help with product installation and activation, frequently asked questions, and technical support on TurboCAD, TurboFloorPlan, TurboPDF, TurboProject and other TurboCAD Africa products.

When TurboCAD and our other products are developed it goes through rigorous testing cycles; however, hardware and operating system configurations may sometimes cause unexpected software errors or behavior. For help troubleshooting program errors, or for installation assistance, select your brand below to see information and contact options.

TurboCAD Windows

TurboCAD Windows includes TurboCAD Pro Platinum, TurboCAD Professional, TurboCAD Deluxe, TurboCAD Designer and our various Plugins & Companions.  We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2020, 2019, 2018, and 2017.

TurboCAD Mac

TurboCAD Mac includes TurboCAD Mac Pro, TurboCAD Mac Deluxe, and TurboCAD Mac Designer, also called TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer in the Apple Store. Note TurboCAD Africa facilitates support enquiries & troubleshooting unexpected software errors or behavior to owners of version 12, 11, 10 and 9 through IMSI Design.


TurboFloorPlan includes the following line of Home & Landscape design software: TurboFloorPlan 3D Home & Landscape Pro, TurboFloorPlan 3D Home & Landscape Deluxe and TurboFloorPlan Instant Architect. For these products, we offer assistance troubleshooting unexpected software errors or behavior.

Why Aren't Older Versions Supported?

Because the system requirements for older software are out-of-date, the working environment cannot be duplicated by TurboCAD Africa’s technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so if you are an owner of a product that is several years old. To upgrade your TurboCAD product visit our Upgrade Centre or request an upgrade quote by contacting us on +27 (0)86 100 1277 or email

Frequently Asked Questions

TurboCAD Africa is dedicated to providing customers with a superior level of service. Below are answers to frequently asked questions regarding online orders to assist you.

Product Documentation

Along with many other software companies, TurboCAD Africa is contributing to the green effort. User guide documentation for most products, including physical products, is delivered in electronic PDF format, also making topics easily searchable.

TurboCAD Video Tutorials

TurboCAD Africa’s YouTube channel is a very helpful source for learning for CAD beginners and professionals. We provide video tutorials, updates on new and improved features along with TurboCAD presentations.