Technical Support Centre
Get help with product installation and activation, frequently asked questions, and technical support on TurboCAD Windows/Mac, FloorPlan, DesignCAD and other TurboCAD Africa products.
When TurboCAD and our other products are developed it goes through rigorous testing cycles; however, hardware and operating system configurations may sometimes cause unexpected software errors or behavior. For help troubleshooting program errors, or for installation assistance, select your brand below to see information and contact options.
TurboCAD Windows
TurboCAD Windows includes TurboCAD Pro Platinum, TurboCAD Professional, TurboCAD Deluxe, TurboCAD Designer and our various Plugins & Companions. We offer free assistance troubleshooting unexpected software errors or behavior to owners of versions 2025, 2024, 2023, 2022 and 2021.
TurboCAD Mac
TurboCAD Mac includes TurboCAD Mac Pro, TurboCAD Mac Deluxe, and TurboCAD Mac Designer, also called TurboCAD Pro, TurboCAD Deluxe, and TurboCAD Designer in the Apple Store. Note TurboCAD Africa facilitates support enquiries & troubleshooting unexpected software errors or behavior to owners of version 16,15, 14, 12 and 11 through IMSI Design.
FloorPlan
FloorPlan includes the following line of Home & Landscape design software: FloorPlan 3D Home & Landscape Pro, FloorPlan 3D Home & Landscape Deluxe and FloorPlan Instant Architect. For these products, we offer assistance troubleshooting unexpected software errors or behavior.
Need dedicated support?
Maintenance & Support Plans provide you technical assistance with product installation and activation, frequently asked questions, and other technical support queries you might require while working on TurboCAD, FloorPlan and DesignCAD software.
Maintenance & Support Renewal is available for versions up to 5 years old.
Frequently Asked Questions
TurboCAD Africa is dedicated to providing customers with a superior level of service. Below are answers to frequently asked questions regarding online orders to assist you.
Product Documentation
Along with many other software companies, TurboCAD Africa is contributing to the green effort. User guide documentation for most products, including physical products, is delivered in electronic PDF format, also making topics easily searchable.
TurboCAD Video Tutorials
TurboCAD Africa’s YouTube channel is a very helpful source for learning for CAD beginners and professionals. We provide video tutorials, updates on new and improved features along with TurboCAD presentations.
Why Aren't Older Versions Supported?
Older software versions often have outdated system requirements, making it challenging for our technical support team to replicate the working environment. In most cases, issues are resolved by upgrading to the latest version. If you own a product that is several years old, we strongly encourage you to upgrade. To request an upgrade quote, please contact our sales team. To upgrade your TurboCAD product visit our Upgrade Centre or request an upgrade quote by contacting us on +27 (0)86 100 1277 or email info@turbocad.co.za.