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Technical Support | TurboFloorPlan

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Technical Support for FloorPlan

TurboFloorPlan includes the following line of Home & Landscape design software:

TurboFloorPlan 3D Home & Landscape Pro (version 2019, 2017, and 2016)
TurboFloorPlan 3D Home & Landscape Deluxe (version 2019, 2017, and 2016)
TurboFloorPlan Instant Architect (version 2019, 2017, and 2016)

For these products, we offer free assistance troubleshooting unexpected software errors or behavior.

FloorPlan Windows

Installation & Activation

The below video shows how to install your FloorPlan software:

If FloorPlan is repeatedly asking you to activate and does not start-up, you should be able to resolve the issue with the following steps:

  1. Go to the program icon on your desktop and right-click on it.
  2. From the popup menu, click on ‘Run as Administrator’.
  3. When prompted, click to accept changes.
  4. You will then activate again.

Once the above steps have been completed, you should be able to run the program.

If you are still having trouble, and have confirmed that your computer meets the minimum system requirements, contact us on +27 (0)86 100 1277 for assistance. You can also email info@turbocad.co.za with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

Using Older Files

In order to use your old TurboFloorPlan or FloorPlan 3D design files (versions 10-16) with more recent TurboFloorPlan versions, you will first need to convert them. Using TurboFloorPlan v10 – 16, export your TFP file as DXF model (File menu/Export/3D Model) then import the DXF file into TurboFloorPlan v17, 2015, or 2016. As with all file conversions, you may experience some data loss.

Updates & Patches

If you purchased your software from Apple, please log in to Apple Store and select Updates. Windows users can make use of the below update files for the latest releases.
  • TurboFloorPlan 3D Home & Landscape Pro 2019 (Windows)

  • TurboFloorPlan 3D Home & Landscape Deluxe 2019 (Windows)

  • TurboFloorPlan Instant Architect 2019 (Windows)

Contact Us

  • 298 Stokkiesdraai Street, Erasmusrand, Pretoria, 0165
  • Phone: +27 (0)86 100 1277

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